faqs

HOLIDAY 2020 DELIVERY & RETURNS

What are holiday shipping cut-off dates?

Thank you for choosing Stadium Goods this holiday season! Since our products are in-stock and ready-to-ship, our mission is to get you your items quickly and seamlessly.
Once your order is placed, please allow up to 3 business days for processing prior to shipment.
To ensure your items are delivered in a timely manner, we recommend that you place your order on or before:
  • US Ground - Monday, December 14th
  • US 2-day Express - Wednesday, December 16th
  • US Overnight delivery - Thursday, December 17th
  • International orders:
    • Sunday December 13th - Canada, Qatar, Saudi Arabia
    • Monday, December 14th - Hong Kong, Sweden, Switzerland
    • Tuesday, December 15th - UK, UAE, Norway
    • Monday, December 17th - Australia
For all other countries, please reach out [email protected] for more information on shipping cut-off dates. As COVID-19 continues to affect delivery times across the globe, you may experience increased shipping delays. We cannot guarantee delivery prior to Christmas for any orders placed after the dates noted above.

What is your holiday return policy?

We are offering extended returns for the holiday season. Orders placed on stadiumgoods.com from Thanksgiving day, Nov. 26, 2020 through Christmas Eve, Dec. 24, 2020 are eligible for return until Wednesday, Dec 30, 2020. International orders are eligible for return until Friday, Jan. 8, 2021.
All returned items are subject to inspection and re-authentication. Once your returns are received and approved, a refund will be issued to you in the original form of payment.
Click here to submit a returns request.

What are holiday store hours?

Our New York store and Market Center are currently closed. We plan to reopen December 10.
Our newest store in Chicago is open Mon-Sat from 11:00am-7:00pm, and Sun from 11:00am-6:00pm.
All locations will observe the following modified store hours this holiday season:
  • Christmas Eve - 10:00am-6:00pm
  • Christmas Day - closed
  • New Years Eve - 10:00am-6:00pm
  • New Years Day - closed
Store hours and closures are subject to change pending official guidelines around COVID-19 regulations.

COVID-19

What precautionary measures is Stadium Goods taking around COVID-19?

Stadium Goods follows all government-mandated guidelines for limiting capacity, requiring masks for customers and employees, and enforcing social distancing measures inside our stores. In addition, we have undertaken enhanced cleaning procedures, and require all employees to complete a health check before beginning work.

Have your stores re-opened?

Our New York store and Market Center are currently closed.  We plan to reopen December 10.

Our Chicago store and Market Center are open Monday through Saturday, 11am-7 pm, and Sunday,11am-6pm.

We are limiting the number of persons allowed in the store at one time, inline with official guidelines. We have implemented a queue system at the door in order to support this. Your patience and understanding is appreciated. 

shopping

What is Stadium Goods?

Stadium Goods is a consignment store, which means individuals bring in their own supply of products for us to sell on their behalf. Each and every item is authenticated and verified to be in new, unworn condition by our trained expert staff. Consignors can keep track of their stock, change prices, and request payment when their items sell via the Stadium Goods Seller Portal.

Are your sneakers new?

Stadium Goods only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition, unless otherwise noted.

How do I know if the items are authentic?

All Stadium Goods merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy.

How do you determine the prices of your products?

Stadium Goods is a consignment marketplace, which means that we sell items on behalf of other individuals. The final determination on price is made by the consignor, but we work with them to help price items competitively.

What sizes are shown on the website?

StadiumGoods.com lists U.S. sizes. To see a size conversion chart, click the Sizing link below the Add To Cart button on the product description page. Size conversions vary by brand and model.

What does it mean when there is an asterisk next to the size of an item?

An asterisk next to the size of an item means that it is being sold as Conditional. Although all merchandise is new and unworn, certain items may have certain conditions such as yellowing or a damaged box. You can see a list of the specific conditions of a particular item by selecting the size with the asterisk on the product description page.

What does it mean when it says Notify Me?

When an item says "Notify me" it means that the particular size is not currently in stock. It means that the product is not currently in stock. If you click on Notify Me and submit your email address you will receive an update when the item becomes available.

I have a coupon code. How do I use it?

Coupon codes can be redeemed on the Checkout Page.  On the right-hand side of the check-out page, all your cart items will be listed.  Below this will be a “PROMO CODE” box.  Copy your code here and the discount will be applied to your cart immediately.
Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.   

If a sneaker is available online, does that mean I can buy it in the Stadium Goods retail store?

Not always. We have multiple retail locations and warehouses in which we store inventory, so even if a product as showing as available online, it may or may not be available in a particular store. The best way to find out if a product is available in-store is to visit one of our retail locations. If the product is not on-hand, one of our retail associates will gladly help you with placing an order online..

Why was my order cancelled?

An order can be cancelled for a variety of reasons. One reason is because we could not verify the payment details provided. In these instances, we invite you to place your order again using a verified alternative payment method. We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s) will go back to your orginial form of payment.

Do you sell gift cards?

Unfortunately, Stadium Goods does not offer gift cards at this time.

How do I contact Stadium Goods?

Our Customer Care team is here for you 7 days a week! Feel free to send us an email at [email protected] We're also available by phone Mon-Sun 9am-6pm EST at (646) 512-8868, or Mon-Fri 9am-6pm GMT at +44 20 3974 2362.

delivery & returns

Where is my order coming from?

Everything Stadium Goods sells is stored in one of our warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

When will my order ship?

Orders may take up to 3 business days to process prior to shipment. Additional time may be requred during promotional periods and holidays.
We ship orders Monday through Saturday, except on the following U.S. holidays- Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.

How long do the different shipping options take?

After the 1-3 day order processing time, shipping times depend on the method chosen at checkout as well as on the exact delivery address. With ground shipping, an order may take 4-7 business days to arrive after processing. With 2-day shipping, packages typically arrive within two business days after processing.
International orders typically arrive to their country of destination within 7-10 business days, however, customs processing times will vary by country.

Do you ship internationally?

Yes! Stadium Goods ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.

Am I responsible for duties & taxes if I'm purchasing from overseas?

All duties and taxes are the sole responsibility of the customer. For international customers, please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Stadium Goods will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.

How can I track my order?

Once your order ships, you will receive an email with tracking information. You can also check the status anytime at by clicking "Track My Order" on the footer of stadiumgoods.com. If you have a Stadium Goods account, go to your Account page and select "Orders & Returns" to view the status of your order and access your tracking number.

Can I change the address on my order?

No, once an order has been confirmed we can only deliver to the shipping address that was originally provided.

Can I change the size, colorway, or model of my order?

Once an order has been placed, we cannot make any adjustments to size, color, or model.

Can I cancel my order?

We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy
If you are an EU resident and choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), please reach out to our customer support team at [email protected] 

How do I return my purchase?

We hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request <here>.

Our return policy is as follows:

- Return requests must be submitted within 3 days from delivery date for US orders; 7 days for China orders; and 14 days for rest of world.

- Items must be unworn, unused, unwashed and in the original condition received.

- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.

- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.

- All items purchased during a promotional period are final sale.

Stadium Goods does not provide return shipping labels. For your protection, we suggest using a carrier that provides tracking information.

If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at [email protected] with your order details and we will address it promptly.

I received confirmation that my return has been delivered. When will I receive my refund?

Please allow 14 business days to inspect your returned item(s) and process a refund back to your original form of payment.

consigning

How do I sell products with Stadium Goods?

For questions on consigning products with Stadium Goods, please visit our Seller's Portal FAQs here

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