FAQs
SHOPPING
Stadium Goods is the world's premier sneaker and streetwear marketplace. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is available online at StadiumGoods.com and in person at our retail store at 47 Howard Street in New York City.
Stadium Goods is a resale platform, and we work directly with suppliers who want to sell their items and leverage our global customer reach. Items are authenticated and verified to be in new, unworn condition by our trained expert staff before they are available to be sold to customers.
Stadium Goods only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition.
All Stadium Goods merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Learn more about our authenticaion process here.
Because Stadium Goods is a resale platform, the prices seen by customers are partly determined by prices set by suppliers, in addition to other factors. Stadium Goods works with suppliers to help price items competitively.
https://www.stadiumgoods.com/en-us/ lists products in US sizing. For international sizing, please refer to the conversion chart by click the "Size Guide" link above the size selector on the product description page. Size conversions vary by brand and model.
Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the checkout page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately.
Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.
We offer a variety of payment types, with many that are local to each country. Please see full list of payment types accepted here.
An order can be cancelled for a variety of reasons.
One reason is because we could not verify the payment details provided. In these instances, you may place your order again using a verified alternative payment method.
We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.
If a particular item/size is out of stock, you will see "Notify Me" within the size selector on the item's product page. By clicking this and submitting your email address, you will receive an update if the item becomes available again.
Not always. We have multiple retail locations and warehouses in which we store inventory, so even if a product as showing as available online, it may or may not be available in a particular store.
The best way to find out if a product is available in-store is to visit one of our retail locations. If the product is not on-hand, one of our retail associates will gladly help you with placing an order online.
Yes we do! Gift cards can be purchased here.
For bulk purchases or corporate gifting, please send an email to sales@stadiumgoods.com and our client advisors will be happy to help.
Our Customer Care team is here for you. Our normal business hours are from 9am-6pm EST Monday through Friday. On Saturdays we will also support via e-mail. We try to reply to all customer inquiries within 24 hours. Feel free to send us an email at support@stadiumgoods.com, or shoot us a note via our Contact Us page. We're also available by phone Mon-Fri 9am-6pm EST at (646) 512-8868, or at +44 20 3974 2362.
These Terms and Conditions ("Terms") govern your participation in the Daily Deals promotion (the "Promotion") offered by Stadium Goods. By participating in this Promotion, you agree to abide by these Terms. The Daily Deals promotion will begin at 12:00 AM EST on December 4, 2025, and end at 11:59 PM EST on December 8, 2025. Some of the Daily Deals promotion are a Stadium Goods App only promotion and is not eligible on our stadiumgoods.com website. Check each deal to see if it applies to app only or both website and app. Each Daily Deal will be available for a 24-hour period and will feature a new promotion, discount, or product each day.
Offer Details
- Eligible Products: The promotion applies only to full-price items. Discount will be applied to eligible products based on the daily promotion and is subject to product exclusions.
- Discount Amount: Discounts will vary by day and may be up to 10% off select products, as determined by the specific Daily Deal.
- Limitations: Offer is non-transferable and may not be combined with other promotions, discounts, or offers, including but not limited to coupon codes, loyalty rewards, or other sale events.
- Exclusions: The offer excludes taxes, shipping, and handling fees. Some products may be excluded from the Promotion, as outlined in the daily deal details.
All offers are subject to availability and will be valid while supplies last. Once stock for a daily deal is sold out, the promotion will no longer be available for that product. Stadium Goods reserves the right, at its sole discretion, to modify, suspend, or cancel the Promotion or any part of it at any time, without prior notice. Any violation of these Terms, including the misuse or fraudulent use of the Promotion, will result in the invalidation of the offer. Stadium Goods reserves the right to refuse service or cancel orders that do not comply with these Terms. Stadium Goods is not responsible for any technical failures, system errors, or interruptions related to the Promotion. All decisions made by Stadium Goods regarding this Promotion are final and binding. For questions or concerns regarding the Daily Deals promotion, please contact our customer service team at support@stadiumgoods.com or we are available by phone Mon-Fri 9am-6pm EST at (646) 512-8868.
DELIVERY AND RETURNS
Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays
- Easter Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- New Year's Day
Everything Stadium Goods sells is stored in one of our retail locations or warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.
Yes! Stadium Goods ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.
All duties and taxes are the sole responsibility of the customer. For international customers, please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Stadium Goods will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
Orders can be tracked within Order History in your Account page, or on the Track Your Order page.
Once an order has shipped, we cannot make any changes to the shipping address. If your order has not shipped, please contact our Customer Care team and they will do their best to accommodate the request.
Once an order has been placed, we cannot make any adjustments to size, color, or model.
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
RETURN POLICY
If, for any reason, you're not pleased with your purchase, you have 3 days from the delivery date for USA & Mexico and 14 days for all other countries to submit a return request. Item(s) must be shipped back to Stadium Goods within 7 days of an approved request.
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our "Hall of Fame" category. Final sale items will be noted on the product description page.
- All items purchased during a promotional period are final sale.
To make the process as quick and easy as possible, simply initiate a returns request on stadiumgoods.com.
- Sign In to your Account and go to “Orders & Returns.”
- Select the order you wish to return and click “Request a Return.”
- If you checked out as a guest, go to “Guest Returns” at the bottom of the homepage to enter your order number and email address.
- Follow the steps as prompted to schedule your free returns pick-up and ship us back your return.
Please allow up to 2-3 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Once the return is accepted, refunds can take up to 10-14 days to reflect back on your original payment method, excluding original shipping charges.
We are offering extended returns for the holiday season. Orders placed on stadiumgoods.com from Thanksgiving Day, Nov. 28, 2024 through Christmas Eve, Dec. 24, 2024 are eligible for return until Friday, Jan.3, 2025.
All returned items are subject to inspection and re-authentication. Once your returns are received and approved, a refund will be issued to you in the original form of payment.
To make the process as quick and easy as possible, simply initiate a returns request:
- Sign in to your Account and go to "Orders & Returns."
- Select the order you wish to return and click "Request a Return."
- If you checked out as a guest, go to "Guest Return" to enter your order number and email address.
- Follow the steps as prompted to receive your free shipping label, then ship us back your return.
Our Customer Care team is here for you from 9am-6pm EST Monday through Friday. We try to reply to all customer inquiries within 24 hours. We try to reply to all customer inquiries within 24 hours. Feel free to send us an email at support@stadiumgoods.com, or shoot us a note via our Contact Us page. We're also available by phone Mon-Fri 9am-6pm EST at (646) 512-8868, or at +44 20 3974 2362.
In this holiday season support will be closed on Dec. 25th and Jan. 1st. and closing at 1pm EST on the 24th and 31st of December.
CONSIGNING
Get started selling new unopened sneakers at our supplier portal, Stadium Supply. At this time, we are only accepting items from U.S. consignors.